FAQ

Shipping and Return Policy

Updated to address any addition questions

Return & Exchange Policy
We want you to love your purchase! If you are not satisfied, we’re here to help.

Eligibility for Returns

• Returns are accepted within 14 days of delivery.

• Items must be unused, in their original condition, and in original packaging.

• Digital downloads, custom-made items, or sale items are non-refundable.

How to Request a Return

1. Contact us at Hethyre@leacayoungart.com with your order number and reason for return.

2. Once approved, we will provide instructions on returning the item.

Return Shipping

• Return shipping costs are the responsibility of the buyer unless the item arrived damaged or defective.

• Please use a trackable shipping method for your return; we are not responsible for items lost in transit. With the exception of stencils, some paper products and stickers.

Refunds

• Refunds will be issued to the original payment method within 5-7 business days of receiving the returned item.

• Shipping costs are non-refundable unless the return is due to an error on our part.

Exchanges

• If you wish to exchange an item, please contact us to ensure stock availability.

• Exchanges follow the same guidelines as returns.

Damaged or Defective Items

• If your item arrives damaged or defective, please email us at [Your Email Address] within 7 days of delivery with a photo of the issue.

• We will arrange a replacement or refund at no additional cost to you.

Contact Us
If you have any questions about our shipping or return policies, please don’t hesitate to reach out at Hethyre@leacayoungart.com.

Shipping Policy
Thank you for shopping at Leaca Young Art. We are committed to ensuring your items are packaged securely and delivered promptly.

Processing Time

• Orders are typically processed twice a week.

• Custom or made-to-order items may require additional time, as noted in the product description.

Shipping Methods & Rates

• Stencils, some paper items and stickers are ground shipping and can take longer to arrive.

• All shipping costs are included in the price. The price you see includes shipping.

Domestic Shipping

• Most orders are shipped via USPS and typically arrive within 2-4 weeks.

• A tracking number will be provided once your order has shipped with the exception of stencils and stickers.

International Shipping

• We ship internationally! Delivery times may vary depending on the destination country and customs clearance.

• Please note: International customers are responsible for any customs duties or taxes that may apply.

Delays
While we strive to ship your order promptly, unforeseen delays with carriers or customs may occur. We appreciate your patience in such cases.

Tracking Availability

Not every item in my shop includes tracking, and this is to help keep costs lower for you. Stencils, waterproof stickers, and smaller paper bouquets are shipped without tracking by default, as this reduces shipping fees. However, if you’d like to add tracking to these items, I offer a $10 tracking add-on option in my shop. This way, you can choose tracking if it provides peace of mind for your order.

This tracking add-on is a single item in my shop. You only need to add it to your cart once, even if you’re ordering multiple items. For example:

If your order includes:

• 3 stencil sets

• 2 waterproof stickers

…simply add 1 USPS Tracking to your cart if you would like tracking on this shipment.

I hope this post clarifies some common shipping questions! As always, please feel free to reach out if you have any concerns or special requests for your order. Your satisfaction means the world to me, and I’m here to make sure your shopping experience is as smooth as possible.

Thank you for supporting my shop!

FAQ about sales here!